Support
Support
Frequently Asked Questions
General
Please use our Contact Us form or the form in the Online eBook for all technical-related questions. A representative will respond to your question within 24-48 business hours.
Click on the "Login" link on the top right of the home page to get to the login screen. Type your credentials into the username and password fields and click the "Login" button to access your account. You may also log in here.
After logging in, click on My Account. Click on the edit tab (upper right, under My Account). Type your new password into the "password" and "confirm password" fields and save. After logging in, you may also change your password here.
In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be "shipped" to the address that your order was billed to.
In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be "shipped" to the address that your order was billed to.
If your order has been charged tax and you are a tax exempt organization we will refund the tax portion of your purchase. To apply for a refund of the tax portion of your order please follow the procedure below.
1. Place your order.
2. Forward a copy of the received invoice along with a copy of your tax Exempt Certificate to:
Email: estorecancel.sbi@sheridan.com - Attn: Tax Exempt
Fax: 734.385.1689 - Attn: Tax Exempt
3. Once your tax information is received, a refund will be issued for the taxes if the order meets the requirements for tax exemption.
For an adjusted invoice showing no tax amount please login to your account after you have received the refund and download your invoice.
Please confirm all purchases before you complete them as we are unable to provide refunds.
A charge will immediately appear on your bank statement under the name "Sheridan".
Yes.
All online orders are by credit card. Please send purchase order inquiries to: info@fdewi.org
eBooks
ePub eBook files are available for purchase on this site. This software guide will help you determine what application you need to read the file depending on the device you are using. The eBook file for sale is protected with Digital Rights Management (DRM) and you will need Adobe compatible software to read the file. Click here for instructions on how to download these applications to your device.
Software Compatible With Your Computer:
Adobe Digital Editions is a free app compatible with your computer that can read ePub eBook formats.
Bluefire Reader is a paid app compatible with your computer that can read ePub eBook formats.
Software Compatible With Your iOS Device:
Adobe Digital Editions is a free app compatible with your iOS device that can read ePub eBook formats.
Bluefire Reader is a paid app compatible with your iOS device that can read ePub eBook formats.
Software Compatible With Your Android Device:
Adobe Digital Editions is a free app compatible with your Android device that can read ePub eBook formats.
Our eBooks can be read on several devices for your convenience. The ePub eBook fils can be read on a personal computer, eReader or handheld device.
Visit the FAQ section for information on the software that is required to read the eBook file on a computer or handheld device.
Click here for instructions on how to download the ePub file to your specific device.
The eBook file that you purchased is protected with Digital Rights Management (DRM). Files protected with DRM must be downloaded and read using Adobe Digital Editions or a software that is compatible with Adobe DRM. The ACSM file is a key to open your eBook using this software.
These files have the following restrictions to prevent the content from being posted or shared:
- The provided link may be used on 6 different devices at different times. This link is accessible from the original email.
- Access may be restricted to use by a single consumer with authentication through an Adobe ID.
- The downloaded file may not be transferred to a different device.
- The eBook may not be shared with another user.
- The eBook file may not be copied.
You can learn more about DRM and the software needed to open the file in the FAQ section on the support page.
Once you download Adobe Digital Editions to your device, you will be prompted to open the eBook using that program. Adobe Digital Editions can be downloaded for free here. You will need to set up an Adobe ID and authorize your device before trying to download the file.
Click here for instructions on how to download and authorize the required software.
Click here for instructions on how to download the file to your device.
If you see an error message that looks something like "Adobe Acrobat Reader DC could not open 'URRLLink .ascm' because it is either not a supported file type or because the file has been damaged", it is likely you need to change the default program that opens an ACSM file. This document explains how to change the default program using Windows 10, Windows 7 or Mac. In these examples, the default program used is Adobe Digital Editions, but these steps will also work for Bluefire Reader or other software.
Associating a File Type in Windows 10
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Access Default Apps
- 1. Go to the Settings app.
- 2. Click the System group of settings.
- 3. Click the Default apps tab.
- 4. Click Choose default apps by file type.
Associate a File Type
All file types currently present on your system will be listed on the following screen. The type of file is listed in the left-hand column, and the program associated with it is listed in the right-hand column. These file types should be listed alphabetically in the left-hand column; scroll down to the .acsm file type.
Change Default Program in Windows 10
Click the default app currently associated with the .acsm file type, choose Change program and select Adobe Digital Editions (ADE) from the list.
(If ADE does not appear, select “More apps,” scroll to the bottom of the pop-up window, and select “Look for another app on this PC.” Then select Adobe Digital Editions.)
Locations:
64-bit systems: C:\Program Files (x86)\Adobe\Adobe Digital Editions
32-bit systems: C:\Program Files\Adobe\Adobe Digital Editions
Note: You can find your system type by searching for System on your computer. Select the option under Control Panel.
Click the OK button to save the changes.
Associating a File Type in Windows Vista or Windows 7
Open Default Programs by clicking the Start button and then clicking Default Programs.
Click Associate a file type or protocol with a program.
Change Default Program in Windows Vista or Windows 7
- 1. Highlight the .acsm file name.
- 2. Click Change program.
- 3. Look for Adobe Digital Editions in the Recommended Programs. If you do not see the application in the list of recommended programs, click the arrow to expand other programs.
- 4. Select Adobe Digital Editions.
- 5. Click OK.
Now you will see that file type ACSM will open with Adobe Digital Editions.
Associating a File Type on a Mac
Control-click the urllink.acsm file that you downloaded and select Get Info.
Change Default Program on Mac
- 1. Expand the Open with section.
- 2. In the list of programs displayed, select Adobe Digital Editions. (You may need to select Other in order to select the program from your list of installed applications.)
- 3. Click the Change All button. You should be prompted with a message asking if you wish to apply the change to all documents with the .acsm extension.
- Click Continue, then close the Info window.
Click here to download these instructions.
After logging into our online eBook store, click on My Account at the top of the page, then click on My eLibrary. You may also access your My eLibrary here.
For complete instructions on how to download and authorize Adobe Digital Editions and Bluefire Reader to your computer, iOS device and Android device click here .
Download Adobe Digital Editions to your iOS Device
Navigate to: http://www.adobe.com/solutions/ebook/digital-editions/download.html.
Click Download on the App Store to download from the Adobe website or search for Adobe Digital Editions in your App Store.
Install Adobe Digital Editions App on iOS Device
Click GET to download the app.
After the download is complete, Adobe Digital Editions will be available on your device.
Authorize Adobe Digital Editions on Your iOS Device
Once installed, you will see the home page with one sample eBook. To access the authorization settings, click the three horizontal bars to access the settings.
Select Settings.
Authorize Adobe Digital Editions on Your iOS Device
Click Authorize.
Authorize Adobe Digital Editions on Your iOS Device
Enter your Adobe ID and Password. If you do not have an Adobe ID, you can create one by clicking create an Adobe ID.
Authorize Adobe Digital Editions on Your iOS Device
You will receive a message that your device has been successfully authorized.
For complete instructions on how to download and authorize Adobe Digital Editions and Bluefire Reader to your computer, iOS device and Android device click here .
Download Adobe Digital Editions to your Computer
Navigate to: http://www.adobe.com/solutions/ebook/digital-editions/download.html.
Click the link to download for Mac or Windows.
Run the installer on your device to complete the download.
Authorize Adobe Digital Editions on Your Computer
After you have installed Adobe Digital Editions, authorize Adobe Digital Editions from the Help Menu.
Select Adobe ID as the eBook Vendor and enter your Adobe ID and Password. Click Authorize.
For complete instructions on how to download and authorize Adobe Digital Editions and Bluefire Reader to your computer, iOS device and Android device click here .
Download Adobe Digital Editions to Your Android Device
Search for Adobe Digital Editions in the Play Store.
Install Adobe Digital Editions App on Android Device
Install and follow the prompts to complete the download.
Authorize Adobe Digital Editions on Your Android Device
Once installed, you will see the home page with one sample eBook. To access the authorization settings, click the three horizontal bars to access the settings.
Select Settings.
Authorize Adobe Digital Editions on Your Android Device
Click Authorize.
Authorize Adobe Digital Editions on Your Android Device
Enter your Adobe ID and Password. If you do not have an Adobe ID, you can create one by clicking create an Adobe ID.
Authorize Adobe Digital Editions on Your Android Device
You will receive a message that your device has been successfully authorized.
Intro to eBooks
The term eBook refers to an electronic version of a book. Our eBooks are protected with Digital Rights Management (DRM) and require specific software to download and read. Click here for instructions on how to download and authorize software on your device. The most important consideration when purchasing an eBook is what device you intend to view the book on.
ePub eBook: ePub eBooks will automatically adjust to fit your screen. These eBooks do not include page numbers, and the text reflows as the reader increases or decreases the font size.